Billing FAQ
To manage and update your payment details, billing information, or subscription plan, you'll need access to the Admin Settings of your EasyEviction account. Only those with administrative privileges can make changes such as updating payment methods, adding new users, or modifying billing addresses.
From the Subscription page in the Admin Settings, you can also download invoices, verify payment statuses, and make payments or upgrades. Keep in mind that any billing changes, including adding users or modifying seats, will affect your current billing cycle and will be reflected in the next billing period.
How can I update my payment details or billing information?
To change your payment method, visit EasyEviction's Subscription page in the Admin Settings. If you're paying with a credit or debit card, simply edit the Billing Details to update your payment method.
To update your billing address, navigate to the Billing Details section on the Subscription page and edit your Billing Address with the required changes.
What Happens When I Add a New User Midway Through My Plan?
For an Annual Plan: If you add a new user midway through an annual plan, you will be charged immediately for the new seat and the cost will be applied to your current billing period. However, you must maintain the same number of seats or add more when upgrading. Additionally, you cannot switch to a monthly plan if you're upgrading from an annual plan.
For a Monthly Plan: The same rules apply when adding a new user to a monthly plan. You will be charged immediately for the new seat, and the added cost will be applied to the current billing cycle. You must also ensure that you select the same payment terms (monthly or annual) when making upgrades, and you cannot downgrade to a monthly plan if you are currently on an annual one.
Why do I continue to be billed after removing a user?
You will continue to be billed for the removed user until the next billing cycle. If you downgrade or remove a seat during your current billing period, the changes will reflect on the next bill. You will be charged for all seats for the entire billing cycle, even if some seats are not being used.
How can I download an Invoice from EasyEviction?
To download an invoice, scroll to the Invoice History section on the Subscription page and click the PDF icon to download the invoice.
How can I verify if my payment was successfully processed?
You can check the payment status on your Billing page by scrolling to the bottom and reviewing your Invoice History. If the Payment Status shows Paid, your payment has been processed. If the status is Failed, please update your billing information as needed.
What should I do if I need to cancel a payment or request a refund?
In general, payments are non-refundable according to our Terms and Conditions. However, in some exceptional cases, our support team may review the situation and offer assistance.
For any payment-related questions, please reach out to our support team.
How do I make a payment or upgrade my plan?
To make a payment or upgrade to a new plan, visit your Billing page, select the plan you want, and follow the prompts to complete your payment. We offer both monthly and annual subscription options.
Subscriptions typically renew automatically. If your payment fails due to a card issue, you can:
- Update Your Card Information: Go to your Billing Details in the Subscription Page, select Update Payment Method, and update your card. Once updated, the payment will process, and the transaction will appear in your Invoice History.
- If your card has sufficient funds: Our system will attempt to retry the payment every 24 hours. You can wait for the retry or contact support for assistance.
How do I contact the billing team?
For billing inquiries, please click on the support widget, enter your concern, and a member of our team will respond to you shortly.
If you need further assistance or have any questions about your billing account, don’t hesitate to get in touch with our support team. We’re always happy to help!